How to Contact Us

Email security@2atracker.com for all support, account, and security questions.

We typically respond within 1-2 business days (US Pacific time). For urgent security issues, please include [SECURITY] in the subject line.

Before You Contact Us

These pages answer the questions we get most often:

• How your data is encrypted (zero-knowledge architecture)
• What we collect and how it's protected
• Terms of Service

Common Questions

I forgot my password

2ATracker uses zero-knowledge encryption: your password is the key that decrypts your firearms data on your device, and we never see it. Because of this, a password reset cannot recover your existing encrypted data.

• If you generated a recovery key at signup, you can use it to regain access without losing data.
• If you did not save a recovery key, you can reset your password via Forgot Password, but any previously encrypted inventory will be unrecoverable and you will need to start a fresh inventory.

How do I export my data?

On the web go to Settings → Data Export to download your full inventory as CSV or JSON. The mobile app offers the same option under Settings → Export Data.

How do I delete my account?

Go to Settings → Delete Account on either the web or mobile app. Deletion is immediate and irreversible: your account, encrypted data, and uploaded documents are purged from our systems and cannot be restored.

How is my data encrypted?

Your sensitive inventory fields (serial numbers, makes, models, calibers, photos, and documents) are encrypted on your device with AES-256-GCM using a key derived from your password via Argon2id before being sent to our servers. For full details see the Security page.

I found a security issue

Please report vulnerabilities privately to security@2atracker.com with [SECURITY] in the subject line. See our Security page for scope and responsible disclosure guidelines.

Does the mobile app work offline?

Yes. The Free tier is local-only — your encrypted data lives on your device and never requires a network connection. Standard and Pro tiers sync your encrypted data to the cloud when you're online, so your inventory stays in step across devices. Either way, the app remains usable offline.

Security Disclosure

For responsible disclosure scope, PGP, and ground rules, see the Security page.